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If your question is not covered in this FAQ, please
click here to send us an email.
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Shipping
- When do you ship orders?
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Orders placed before 2:00 PM Pacific Time, Monday through Friday*, using
Expedited or Next Business Day shipping will be shipped on the same business
day. All other orders will be shipped the next business day.
*Excluding U.S. holidays
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- Can I change the delivery address?
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You can change a delivery address as you are placing your order. After an order
is placed, unfortunately the delivery address cannot be changed. [^
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- Can I change the
delivery date of my order(s)?
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Our current shipping options are:
Standard: delivery in approximately 5 - 7 business days (US)
Expedited: delivery in approximately 2 - 3 business days
(US)
Next Business Day: delivery in 1 business day (US) .
Please note that the only option that can allow a specific delivery date is
Next Business Day. All other delivery schedules are approximates and are
subject to shipping carriers' delivery schedules. [^ Scroll to
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- Can I ship to other countries?
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Currently, we can only ship to the continental United States, Hawaii, and
Canada. Please review shipping and handling costs below. [^
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- What are your
shipping options (and pricing)?
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We may ship each item in your order separately. Please refer to the
following table for our current shipping and handling pricing structure:
| Destination:
Continental US |
|
Cost of each item |
| Service Option |
$0-$30 |
$30.01-$50 |
$50.01-$75 |
$75.01-$100 |
$100.01++ |
| Standard |
$6 |
$8 |
$10 |
$15 |
$18 |
| Expedited |
$10 |
$15 |
$20 |
$40 |
$60 |
| Next Business Day |
$16 |
$20 |
$30 |
$50 |
$70 |
| Destination:
Canada |
| Standard |
$16 |
$18 |
$20 |
$30 |
$50 |
| Next Business Day |
$25 |
$30 |
$35 |
$60 |
$90 |
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| Shipping Rates For Trees |
|
Standard |
Expedited |
Next Bus. Day |
| Continental US |
$25 |
$50 |
$75 |
| Canada |
$55 |
NA |
$160 |
| *Trees do not qualify for free shipping |
Notes:
- Continental U.S.* and Canada only
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- Prices are per item except our stem line
| Special Flat Rate Shipping For
Stems |
|
Standard |
Expedited |
Next Bus. Day |
| Continental US |
$8 |
$15 |
$20 |
| Canada |
$18 |
NA |
$30 |
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- Prices do not include Canadian duties and taxes
- Standard: delivery in approximately 5 - 7 business days for U.S.
destinations.
- Expedited: delivery in approximately 2 - 3 business days for U.S.
destinations
*Above rates are limited to the United States' 48
contiguous states. Hawaii orders may only be placed by telephone due to
higher shipping and handling costs. Please call us toll-free (866)
693-6932, Mon. - Fri., 9AM - 5PM Pacific Time, to place orders shipping to
Hawaii destinations.
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Privacy & Security
- Do you have a privacy policy?
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Yes, click here to read Fiori Belli’s Privacy
Policy. [^ Scroll to top]
- Can you send me my password?
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For security purposes we do not keep your password on file – only you have
access to your password. If you have forgotten your password, please
click here to begin the password retrieval and/or resetting process. [^
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- What is CSC?
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The card security code (CSC) is a 3 or 4 digit number that appears on a credit
card. On most cards, the CSC appears on the back of the card - usually in the
signature area. It appears after all or part of your
credit card number.
Note: American Express cards usually have this on the front of the card and
calls this your "CID"
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- If I store my credit card
in my Fiori Belli Wallet will other people have access to it?
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No. Your stored information is encrypted. To make a purchase you must login
with your password and provide your card CSC code. [^
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Using Your Account
- How do I sign up?
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You can become a member by signing up on the home page link at the top right
hand of the page. Or you can click here to sign
up now. [^ Scroll to top]
- Do I have to sign up?
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You do not have to sign up to browse through the site. However, if you want to
purchase a product, you are required to sign up to complete your purchase. You
may sign up now by clicking here. [^
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- I lost my order confirmation email,
how do I view my orders?
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You can see your orders in the ‘Your Account’ area on the Fiori Belli web site.
Click here to login and access the ‘Your Account’ area.
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Note: See technical issue regarding email problems.
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- My birth date year is not
listed on your sign up form. What now?
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The registration age for Fiori Belli is 18. If you are not 18 years of age or
older you cannot sign up for our site. [^ Scroll to top
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- I want to send a link to an
item at your site to a friend, how do I do that?
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Each item has a link to email a friend. The link can be found on the individual
product pages above the picture of the item. You'll find this link on each item
page:
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- How do I update my address
at your site?
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You can update your address through the ‘Your Account’ area on the site.
Click here to login and update your address now. [^
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- How do I change an address
in my address book?
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To change an address in your address book, click the ‘Edit’ button below the
address you wish to change and then make the desired changes. [^
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Shopping & Ordering
- How do I find items within a price range?
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You can find items by price range with the search feature. The search feature
can be found at the top of each page in the right hand corner. You can also
search by category, event, or season.
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- What credit cards do you accept?
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We accept Visa, Master Card, American Express, Discover, Google Checkout and PayPal.
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- Do I have to put a credit card in my Fiori Belli
Wallet to make a purchase?
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No you do not have to store a credit card in your Fiori Belli Wallet. This
feature is provided only for your future shopping convenience. [^
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- I want to create a list of items
I want but plan on buying later, can I do this? And if so, how?
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Yes, you can create a ‘Saved List’ of items that you would like to buy later.
This list can be found in the ‘Your Account’ area on the site. You can add
items to your saved list by doing the following:
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Select the item you want to save
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Click on the button that says ‘Add Selections to Your Cart’
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Once you are at the shopping cart content page, you have the option to purchase
the item or to save it.
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To save click the button in the top right hand corner of the page.
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- Can I cancel my order?
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Once an order is placed the fulfillment process is started, therefore after an
order is placed we cannot cancel the order. If you decide you do not want the
item after you receive it you may return it. [^ Scroll to top]
- Can I purchase an item if I do not live in the
United States?
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Currently, you can only purchase an item if you live within the continental
United States or Canada.
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- When will my credit card be charged?
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Your credit card will be charged when the order is shipped. [^
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- How is sales tax
calculated?
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Sales tax is added to orders shipped to California
California
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San Mateo County: 8.25%
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Other: 7.25%
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Returns
- How do I return an item?
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To return an item, please click here to
contact customer service and request a Return Merchandise Authorization (RMA).
Only items with corresponding RMAs will be accepted. [^
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- How do I package the item to return it?
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Items must be in the original package and have a Return Merchandise
Authorization (RMA). Please contact customer
service to request a Return Merchandise Authorization (RMA). [^
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- What method do I have to ship the return item
back to you?
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Contact customer service and request
a Return Merchandise Authorization (RMA). Your RMA will contain step by
step instructions regarding returns. Return shipping labels are sent
electronically by email so please make sure that you can receive email from us
(fioribelli.com), and established shipping carriers such as UPS (ups.com),
FedEx (fedex.com), etc., specially if you are using some type of anti-spam
service or software. [^ Scroll to top]
- What if I don’t have a printer to print out the
return label?
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We can alternatively send a return label by regular mail. Instructions will be
found in your Return Merchandise Authorization (RMA). [^
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Technical Issues
- What is zoom and how do I use it?
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Our zoom feature allows you to view intricate details of our items. You can use
zoom by clicking on the "CLICK TO ZOOM" link or the picture of the item. This
will open a new window where you can use zoom features.
In the new window, you can:
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a. click on the picture directly to zoom in on the area you clicked
b. drag (click then drag) the picture to view/move to a different area
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c. alternatively use the zoom control buttons
**This feature requires a current version of Macromedia Flash Player
and Javascript enabled browsers.
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- I have not
received email from Fiori Belli
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Email is the primary method of communication used by Fiori Belli. This includes
important messages sent to you during the normal course of doing business with
Fiori Belli (order confirmations, account alerts, etc.).
Check with your Internet Service Provider (ISP) for any system outages that may
have prevented your receipt of email. If you, or your ISP, employ email
filters, ensure that these are properly configured to accept email from Fiori
Belli ("fioribelli.com" domain) or some similar manner.
Additionally, you will receive important delivery related email
directly from established freight carriers such as UPS (ups.com)
and FedEx (fedex.com). Please make the necessary adjustments to your email
filters.
Important:
Please note that we will not be responsible for any delay, missed communication
or any other issue related to your (or your ISP's) use of email
filters/anti-spam software or services. Please consult your provider or
software vendor's documentation for instructions on how to properly
configure settings of your email filter software or service.
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- Javascript and
cookies
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Our web site requires Javascript and cookie enabled browsers.
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Product Questions
- How do I care for my silk flower?
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With proper care, your new Fiori Belli flowers can last for many seasons. Your
Fiori Belli arrangement was designed for indoor use. When possible, display in
areas that are cool, dry and out of direct sunlight. High humidity and direct
sunlight can fade colors and permanently damage you arrangement.
You can find more tips by clicking here .
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- Are your flowers real?
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No. Our products are faithful reproductions of real flowers, fruits, etc. Each
item is carefully hand-crafted to be botanically correct - which lends to
subtle variations between flowers.
Exceptions to this standard are our "stylized" items that are designed for
a specific look (e.g. beaded/glazed) or have a different finish.
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